Home Service Virtual Assistants

When you hire TKO, you can eliminate the risks of hiring your virtual assistants. We handle all the essential tasks involved in finding and retaining your VAs. This includes recruiting, training, overseeing performance, handling payments and complexities (e.g., legal and taxes), ensuring your satisfaction, and keeping your VAs motivated and happy.

We have a comprehensive interview process for all our virtual assistants (VAs). Initially, VAs are required to complete a questionnaire to help us understand their background and experience. Additionally, they are asked to submit a 30-to 60-second audio or video recording to provide a more detailed introduction and expand on their experience. If we find their application impressive, we will schedule an interview with them and ultimately hire candidates best suited to help your business succeed.

Our virtual assistants are primarily from the Philippines, but we also have team members in Central and South America. Additionally, we operate a physical call center office in Belize. All of our virtual assistants are fluent in English, and we also provide bilingual virtual assistants proficient in English and Spanish.

To keep client security and compliant, every TKO Impact Assistant receives HIPAA compliance training. We also work with Black Talon to protect your business proactively with their top-notch cyber prevention solutions. Client information is not stored locally on the Impact Assistant's computer. We will work with you to ensure you are satisfied with the level of security provided.

Our clients usually have great experiences with our VAs, but we understand that this may not always be the case. If one of our VAs doesn't meet your expectations, we will promptly assign a replacement. We generally request that you allow the VA some time to improve after receiving clear expectations, but we are prepared to provide you with a new VA if necessary.