Thinking about joining? Here's the truth.

Turn Key Ops is a Virtual Assistant staffing company. We hire superstar VAs and place them in projects with our clients. We oversee their performance on an ongoing basis and ensure our VAs always have a project to work on (and get paid from).

We work for a few different industries, but a majority of our clients are law firms. We have a lot of experience working in the legal industry, so we make it easy for our VAs to learn key law firm tasks and succeed for our clients.

We are based in the United States, Pennsylvania to be more precise, but we have team members around the world. Predominantly in the Philippines and Central/South America.

You will find out your pay rate in your interview.

Yes. We offer three exciting bonuses, and might even add more in the future. The first is a referral bonus. If you refer us to a candidate that we end up hiring, we will pay you up to $0.50 for every hour that they work for one of our clients. The second is an attendance bonus. If you show up to work and are on-time every day for a given month, we will give you a $30 bonus at the end of that month. Finally, we have an Above and Beyond bonus. If you are a top performer based on client and supervisor feedback, you could earn the prestigious Above and Beyond bonus.

Right now, we use a company called Deel to pay our VAs. Deel also helps us manage compliance with our VAs and their local governments. When you get onboarded with us, you will sign a contract through Deel that outlines your contractor employment with us.

We pay our VAs every week, but also offer every other week and monthly options if that is preferred.

If you apply to our company, you will be prompted to fill out a questionnaire so we can learn more about you. A key piece of the questionnaire is uploading a short audio/video recording of yourself. If we are impressed by your application, we will reach out to schedule an interview.

Most of our clients are looking for support during US business hours. Usually 9am–5pm Eastern Time. However, some clients are looking for overnight or weekend support as well, so the available work schedule could be flexible.

We use a company called Time Doctor for time tracking. You will get an account once you join, and Time Doctor will allow you to track your time and then submit it for payment through Deel.

Absolutely. All of our positions are tailored to working from home, as long as you have a stable internet connection and a working computer.

Most VAs work full-time (40 hours). Depending on the role, part-time positions could be a possibility, but they are less common than full-time positions. If you are willing, some clients also allow you to work slightly over 40 hours if needed.

There are a number of possible tasks you could end up doing. These include but are not limited to: medical record/bill retrieval, phone call intakes with clients, general admin tasks and data mining, reception, meeting scheduling, mail sorting, and video editing / marketing support. And many more.

That is 100% fine. Most of our VAs start with no legal experience. We will help train you before you start with a law firm, and then the law firm will further train you on their process and specific tasks.